At 0q Crypto, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we may collect, use, and safeguard your data.
This Privacy policy was last updated on December 15, 2024. We may update this policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
Introduction
Welcome to 0q Crypto. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This policy applies to all information we may collect through our website, services, and related interactions. By using our services, you consent to the data practices described in this policy.
Information we may collect
we may collect various types of information to operate and provide and improve our services to you:
Personal Data
While using our service, we may ask you to operate and provide us with certain personally identifiable information that can be used to contact or identify you. This may include:
Name and contact information (email address, phone number)
Address and billing information
Account credentials and preferences
Communication history with our support team
Usage Data
We may also collect information about how the service is accessed and used (“Usage Data”). This may include:
Your computer’s Internet Protocol address (IP address)
Browser type and version
Pages you visit on our service
Time and date of your visit
Time spent on pages
Other diagnostic data
Cookies and Tracking Data
we process and use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How we process and use Your Information
0q Crypto uses the collected data for various purposes:
to operate and provide and Maintain the Service
Monitor the usage of our service and ensure its proper functioning.
to operate and provide Customer Care and Support
Provide customer care and support services, respond to your inquiries, and resolve technical issues.
to operate and provide Analysis or Valuable Information
Improve our service by analyzing usage patterns and user behavior to enhance user experience.
To Notify You About Changes
Notify you about changes to our service, policies, or terms of use.
to operate and provide News and Updates
Send you news, special offers, and information about goods or services similar to those that you have purchased or inquired about.
To Monitor and Prevent Fraud
Detect, prevent, and address fraud, abuse, security risks, and technical issues.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to trusted third parties without your consent, except as described in this policy:
Service Providers
We may employ third-party companies and individuals to facilitate our service, provide service on our behalf, or to assist us in analyzing how our service is used. These trusted third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your personal information if we believe it is necessary to:
Establish or exercise our legal rights
Defend against legal claims
Protect our rights, privacy, safety, or property
Prevent fraud or abuse of our services
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our Security Measures Include:
Encryption of sensitive data
Secure server infrastructure
Regular security audits
Access controls and authentication
Employee training on data protection
Incident response procedures
If you become aware of any unauthorized access to your personal information, please contact us immediately using the information provided in the “Contact Us” section below.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. You can exercise these rights by contacting us using the information provided at the end of this policy.
Access and Update
You have the right to request access to, update, or delete the personal information we have about you. You can do this by logging into your account or contacting us.
Data Portability
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Correction
You have the right to have any inaccurate or incomplete personal information corrected.
Deletion
You have the right to request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Restriction
You have the right to request that we restrict the processing of your personal information under certain circumstances.
Objection
You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
Children’s Privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Retention Periods:
Account Information: Retained for the duration of your account plus 30 days after closure
Transaction Data: Retained for 7 years for tax and accounting purposes
Marketing Data: Retained until you opt out or withdraw consent
Log Files: Retained for 90 days for security and analytics purposes
Social Media and Third-Party Links
Our service may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
Social Media Platforms
We maintain official pages on social media platforms where you can interact with us. The privacy policies of these platforms apply to your interactions there.
External Links
Our website may contain links to partner websites or services. We are not responsible for the privacy practices of these external sites.
Third-Party services
We may use third-party service providers to analyze how our service is used. These providers have their own privacy policies addressing how they use such information.
Changes to This Privacy policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “last updated” date at the top of this policy.
Notification of Changes:
When we make changes to this policy, we will notify users through:
Email notification to the address associated with your account
Prominent notice on our website
Notice through our service interface
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Details:
Adress: Street Address: 5142 N Academy
Phone: +13032333133
Email: [email protected]
Hours: Mon-Fri: 9:00-18:00 EST